Fulfillment Coordinator

Fulfillment Coordinator (1st shift) 
Manchester, CT 

Allied Printing Services is a full-service commercial and financial printer that has been in operation since 1949 and are a print-media solutions provider in Manchester, CT. We have a robust sheetfed, web, digital press capabilities, the largest bindery/finishing area in New England, mailing, fulfillment, kitting, Print-on-Demand and variable data capabilities. Do you want to succeed in a fast paced and growing family-run company, then this could be the right opportunity for you. 

Job Summary: Fulfillment Coordinator is responsible for multiple aspects of the front-end fulfillment operations. This includes account management, customer service, sales and production support, and account implementation

Duties/Responsibilities: 

• Account Management responsibilities include acting as primary contact for store front customer, entering and processing orders, create user accounts and create/send client requested reports and other inquires
• Acts as liaison between customer and sales
• Create and communicate reports to inform internal staff of activity levels, provide billing reports for accounts, customer inventory status for billing purposes and ensure adequate inventory levels are maintained.
• Manage internal materials (stock business card boxes, labels and packing material)
• Communicate plan status, changes and updates with responsible parties
• Coordinate and execute initial system set-up
• Responsible for account Implementation and deployment
• Participates in client meetings
• Create project plan and task manager to ensure project is kept on track and goals are met
• Coordinate and schedule receiving plan for incoming shipments of material
• Support production standards for efficiency, value and timely workflow.
• Communicate with ASAP vendor to trouble sheet and problem solve issues that arise
• Address and monitor issues that require outside assistance with fulfillment software vendor.
• Assist staff on ASAP fulfillment software
• Act as a customer advocate.

Required Skills/Abilities: 

• Online portal design required.
• Experience using MS Office products.
• Exceptional written and verbal communication skills.
• Ability to organize, problem-solve and communicate information effectively.
• Excellent troubleshooting, analytical skills and research abilities a must.
• Driven to produce at a high level of performance.
• Ability to collaborate with others; act decisively and prioritize with last-minute projects/requests.
• Commitment to excellence in customer service.
• Ability to prioritize, multi-task and manage time effectively in a high stress environment.
• Comfortable in a fast-paced environment.
• Teamwork, energy level, productivity, quality focus, self-motivated, organization, time management, attendance, and attention to detail.

Education and Experience: 

• High School graduate or equivalent. 
•  6 months experience in a technical call center or comparable education.

Physical Requirements: Standing- 10%, Walking-45%, Sitting-45%, Lifting 25-50 lbs.-Occasionally, Carrying 25-50 lbs.- Occasionally.

Job Type: Full Time, on-site (NOT A REMOTE POSITION)
Shift Available & Schedule: 1st shift (8:00am-4:30pm)

Why should you work at Allied Printing Services? 
Allied Printing Services will give their employees the opportunity for upper mobility! We encourage a culture of diversity where people feel free to ask questions and express their opinions and want to support, nurture and inspire each other. 

Great Benefits: Medical, Dental, Vision, Life Insurance, Disability, 401(k), 401(k) match, Employee Assistance Program, Paid Time Off: Vacation, Sick, Holiday, 2nd (12%) & 3rd (15%) shift differentials, Paid Weekly, Growth Opportunities, Employee Referral Bonus, Work-Life Balance, Great Company Culture.

Allied Printing Services is an equal opportunity employer. All qualified applicants and employees are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, military or veterans' status or any other legally protected status or basis prohibited by applicable federal, state, or local laws. Allied Printing Services prohibits harassment of applicants and employees based on these protected categories. If you need an accommodation to apply please let us know.